The Warehouse, 47-49 Cowleaze Road, Kingston Upon Thames, KT2 6DZ
+44 (0)208 541 3434

Hitting the sweet spot for flexible working

Performance Communications Author Image Performance Communications | فبراير 6, 2025

Barclays is the latest big organisation to review its flexible working policy, sending a memo to affected employees informing them that they’d be required in the office on three, rather than two, days per week. Metropolitan Police staff are striking over changes to its flexible working policy and the topic was even the subject of a recent BBC Panorama episode.

As commercial heavyweights row back on remote working practices, this represents the hottest of topics. Of course, WPP got the ball rolling with its four-days-in-the-office-per-week policy and, in the banking sector, JP Morgan has gone even further.

From a Performance Communications perspective, Barclays is playing catching up. Having experimented with various forms of two-days-in-the-office per week (flexible days, specific days and a mixture of the two) we’ve been in the office on a Tuesday, Wednesday and Thursday for more than 12 months.

In the rush to embrace working from home, it’s easy to lose sight of the benefits of being together. For example, it’s easier and faster to onboard new starters when you can put them in a busy office with their team. Whether that’s through formal training, or by the cultural osmosis that occurs when you sit next to someone and see and hear them in action, working remotely simply isn’t the same.

Let’s face it, developing your team, fostering your company culture, and the entire creative process are all much easier when you’re in the same building.

Despite this, you don’t have to scroll down your LinkedIn timeline for long to find videos and posts from vocal entrepreneurs and businesses telling other bosses to trust employees to work flexibly. Indeed, seeing another image of the famous Spotify out-of-home placement declaring it would continue to work remotely is what prompted me to begin writing this.

To suggest distrust as the main reason for companies returning to the office misses the point. It’s about placing an appropriate value on fostering the right company culture and developing the careers.

On a personal level, I’m not a massive fan of home working: too many distractions and not enough separation between home and work for me – although that probably says as much about my propensity to procrastinate as anything else. But it’s not all or nothing.

For most businesses, it’s about striking the right compromise. At Performance Communications, we’ve settled on three days in the office, and that’s unlikely to change anytime soon. We understand that working from home provides welcome flexibility and variety, and it allows you to spend the time and money that would otherwise be spent commuting doing something more enjoyable. But we also place a value on being together.

If anything, we’re swimming against the tide of businesses ratcheting up their time in the office. We rolled-out a policy here at the start of the year that will allow teams even more flexibility about where they work on a Monday and Friday, because we know that’s what they value – and we think we can do it without compromising either the quality of work we produce or the company culture that we care about so deeply.

Of course, companies must choose what’s right for their business but the arguments for and against are rarely as simple as they’re often portrayed to be.

Given the choice between working from an empty (and often chilly, at this time of year) home, or a thriving office where I can literally and metaphorically bounce off my colleagues, I know which I’d choose. But we’re savvy enough to realise that’s just one perspective – and that three days in is our sweet spot.

Ross Pinnock


Related stories.

Don’t be distracted by the citations noise

A recent study by AIVO says citations are noise. Run the same prompts three times, and it reports that the cited sources change 95.8% of the time. They then go on to identify that the brand recommended (after multiple follow-up questions) changes only 14.6% of the time. The implication is that brands measuring how they […]

Do you know which pages on your website AI assistants actually rely on?

Most brands don’t. We looked at 62k AI answers to car-buying questions across ChatGPT, Gemini, Perplexity and Google AI Overview in the last three months. A few things stood out: • Manufacturers’ own sites are just 6.2% of what AI cites. Media, dealers, leasing sites and forums make up the rest. • Within that small […]

Authenticity is king on social, but agility will be crucial as big changes loom

When you think of influencer brand collaborations, you probably think of Instagram, right? Take it back to the noughties, when bloggers were busy building followings and communities around fashion, food, lifestyle and more. Brands quickly took note of their unique, authentic voices and the relationships they had built with their audiences – offering an alternative […]

Is Reddit worth the effort for AI visibility?

Reddit is the only forum that really registers (72% of forum citations over the last month) for AI tools, but it’s still a small slice: only about 6% of AI answers cite it. So, what pulls it in? Three question themes lead: practicality, reliability and electric. Together, they account for 37% of all Reddit citations. […]

Clubs risk driving away fans through underinvestment in their stadium experience

Ten years ago, our Future of the Sports Fan report highlighted how fans had increasingly high expectations of the live sporting experience. Today, Arsenal’s plans to modernise the Emirates Stadium shows just how seriously some clubs are taking that challenge a decade on. Despite being only 20 years old, the stadium is set for upgrades […]

How Automotive Awards Are Shaping AI Visibility

According to Engine Room, the RAC editorial pages are the fifth-most cited domain in AI search with the likes of ChatGPT, Gemini, Google AIO and Perplexity behind CarWow, What Car?, Auto Express and YouTube. This year saw the launch of the RAC New Car Awards. So how did this impact its AI visibility? RAC announced […]

AI Search Is the New Top of the Funnel for Automotive Brands

AI search is now the top of the funnel for car sales. Rather than a page of links and magazines off the shelves, car buyers are asking ChatGPT. And those clicking through from AI are four times more likely to convert. It means understanding how you’re appearing on AI platforms, such as ChatGPT, Perplexity, Gemini and […]

What Makes AI Recommend One Car Brand Over Another?

We know that online search is changing as car buyers switch to AI over traditional search engines when researching their next vehicle. So what makes ChatGPT and other LLMs surface one car brand over another? The answer starts with consistency. A consistent brand voice across every digital touchpoint – your own digital content, social media channels […]

Be Bold.

It’s time to come off the fence:


Message us